How Smart TMS Turned Chaotic Delivery into Swiss Precision
How a Smart TMS Turned Chaotic Deliveries into Swiss Precision
"Last mile" logistics in 2026 is a nightmare for a dispatcher without proper automation. In this case, the FlowFrame team demonstrates how we implemented a delivery management system for the company "FastCour", freeing couriers from downtime and dispatchers from manual route planning.
Logistical Deadlock: 8 Hours for Planning
The express delivery service "FastCour" hit a growth ceiling: with a volume of 350 orders per day, the dispatcher spent the entire shift just distributing requests. The entire process relied on the memory of a single employee, leading to inevitable errors and delays.
Couriers waited for 2 hours at the base for paper route sheets, while clients bombarded the phone with the question "Where is my order?", to which the dispatcher had no prompt answer.
Solution: Smart TMS Based on Bitrix24
We implemented a flexible solution by integrating automatic routing algorithms. Now the system itself analyzes geozones, time windows, and cargo dimensions for optimal distribution.
We completely abandoned paper: couriers receive routes via a Telegram bot. Every action (taken, delivered, refused) instantly updates the status in the CRM, providing the dispatcher with complete transparency of the process.
Results: Reduced Payroll, Increased Speed
After 3 months of operating the courier service automation system, the company's efficiency increased without expanding the staff:
| Indicator | Manual Logistics (Before) | FlowFrame (After) |
|---|---|---|
| Distribution Time | 7–8 hours/shift | Automatically |
| Base Downtime | 1–2 hours | 0 minutes |
| Dispatcher Staff | 2 people | 1 person |
| Delivery Speed | Standard | +40% efficiency |
Economic Outcome
Cutting one dispatcher saved the company about 70,000 RUB/month on payroll. However, the main effect was that couriers managed to deliver 30–40% more thanks to route optimization. In 2026, transparent logistics is the only way to win the competition in the delivery market.
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